1. What we sell
All In One Nonprofit is a software subscription. We do not sell physical goods, so there are no shipments and nothing to return. This policy covers refunds and cancellations for our subscription plans, AIONP Essentials and AIONP Complete (each billed annually or monthly), the Launch Plan once its paid period begins, the All In One For Profit plans AIOFP Essentials and AIOFP Complete, the multiple-organization plans, and any earlier one-time purchases.
2. Try before you pay
You can explore every app in our free live demo before you subscribe, so you know exactly what you are getting. You can also book a walkthrough call, or ask us for a private demo account built on your own organization’s structure. All of that is free and happens before any payment. Please use it. If you then choose an annual plan, section 5 adds a 30-day guarantee on the first payment.
3. Automatic renewal
Subscriptions renew automatically. Monthly plans renew each month and annual plans renew each year, and the payment method you provided at checkout is charged the subscription price at the start of each new billing period until you cancel. By starting a subscription, you consent to these recurring charges.
4. How to cancel
You may cancel at any time. There are no cancellation fees.
- Sign in and open My Account, go to Billing and renewal, and click Manage billing to open the secure Stripe billing portal, where you can cancel.
- For a PayPal subscription, you can also cancel from your PayPal account.
- Or email [email protected] and we will help.
Cancellation stops all future billing. Your subscription stays active through the end of the billing period you have already paid for, and you will not be charged again.
5. Refunds
The 30-day guarantee on annual plans. For an annual plan started on or after October 3, 2026, you may ask for a refund within 30 days of your first annual payment, and we refund that payment less one month at your plan’s monthly rate ($49 on AIONP Essentials, $199 on AIONP Complete, the monthly price of the plan for a multiple-organization subscription). You pay for the month you used and nothing more. The guarantee applies once per organization (one Employer Identification Number), to the first annual payment only; an organization that has used it, under this or any other name, is not eligible again. Additional organizations added to a subscription at half price are covered by the first organization’s 30 days, not by a window of their own.
What a refund means. The subscription ends on the day of the refund and access ends with it. Your records stay in place, exactly as they do after any cancellation, and you can export them from My Account before you ask or at any time you are still signed in; a request to delete them is separate and is yours to make. A domain we registered for your organization stays registered in your name through the end of its paid year, and you can move it to your own account at any time. Free data migration on annual plans is scheduled after the 30 days have passed, or sooner at your request, which we take as your decision to stay. The refund is returned the way it was paid, to the card through Stripe or to your PayPal account, usually within ten business days. A commission owed to a partner on the refunded payment is reversed.
Everything else is non-refundable. Renewal payments, monthly subscription payments, and any annual payment outside the guarantee are not refundable, including for partial or unused periods. You can cancel at any time, which stops all future billing, and you keep access through the end of the period you have already paid for.
Evaluate first all the same. The free live demo, a walkthrough call, and a private demo account built on your own organization’s structure are all available at no cost and with no commitment. The guarantee is there for the board that needs to see it running before it says yes, not as a substitute for looking first.
To ask for a refund, email [email protected] from the address on the account within the 30 days. Nothing else is required, and nobody will try to talk you out of it.
Billing errors. If a billing error occurs on our part, such as a duplicate charge or a charge after a valid cancellation, contact us and we will correct it promptly.
6. Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection law, including any non-waivable refund or cancellation rights in your state or country.
7. Contact
Questions about refunds or cancellation:
A Step Ahead Media, DBA All In One Nonprofit
Email: [email protected]
See also our full Terms of Service.